Return Policy
Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom orders cannot be returned or exchanged. Clearance items are all final sale.
To initiate a return, email amy@amyreaderartist.com using the following template:
Subject: Return of [order number]
Body: indicate what items you wish to return and for what reason.
Additional non-returnable items:
Gift cards
Digital downloads
To complete your return, we require a receipt or proof of purchase. The order confirmation email and packing slip both have this information.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition or that is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amy@amyreaderartist.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amy@amyreaderartist.com and send your item to:
Gifts
If you have received an item as a gift from Amy Reader Artist, you will need the order number and you will receive a gift card for the purchase amount. This is only eligible on non-custom items, ie. kits.
Shipping
To return your product, you should mail your product to: Amy Reader Artist, LLC, PO Box 8046 Asheville, NC 28814
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.